How To Transfer Microsoft Money To Another Account

Now even adding money, I can only do so to one child an not the other. When attempting to send money to the second child, I receive the error message: Check your sender name It contains a prohibited word. JFD-InvalidProperty. The sender name is not visible to me (I'm logged into my account and JUST sent money to one child (by buying more with my debit card)). The sender name should contain the same information when I send money to the second child. It fails repeatedly though.

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Contact Xbox Support and talk to them about what is happening to You and your family account

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The problem is with my Microsoft family account -- I tried contacting Xbox support and they directed me here. Seems like I will be stuck in this endless loop. :/ I guess I should just put the word out: No XBox gift cards for my kids! Every time they get one, I have to spend the same amount in cash because Microsoft will let me redeem them only to the parent account and I cannot transfer the money to the kids. I guess, if you think about it, this is pretty clever of Microsoft. For every Xbox gift card they sell, the parents of the recipients have to shell out the same in cash. Double dipping at its finest. I suppose we should have bought a PlayStation instead :)

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The problem is with my Microsoft family account -- I tried contacting Xbox support and they directed me here. Seems like I will be stuck in this endless loop. :/ I guess I should just put the word out: No XBox gift cards for my kids! Every time they get one, I have to spend the same amount in cash because Microsoft will let me redeem them only to the parent account and I cannot transfer the money to the kids. I guess, if you think about it, this is pretty clever of Microsoft. For every Xbox gift card they sell, the parents of the recipients have to shell out the same in cash. Double dipping at its finest. I suppose we should have bought a PlayStation instead :)

Hey there

Sorry to hear about the run around

unfortunately, it isn't possible to transfer account balances to other accounts. If the gift card was for your children, then you wanted to redeem the code to their account. Make sure to sign in with their account, and then redeem the code. That would then add the funds to their account. If you had issues with that, then there may be a billing issue on the account or you have purchases turned off for the child account.

Since you have redeemed the code already what I would advise on doing is purchasing a game with has a gift from your account. Most games are available too buy has a gift in the Microsoft store.

Paul1708
Xbox Ambassador

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I was told that you can't do it. So stupid. I'm having major issues trying to fix this. The rep suggested that I buy V bucks and then I can assign them to another account. Nope.

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I was told that you can't do it. So stupid. I'm having major issues trying to fix this. The rep suggested that I buy V bucks and then I can assign them to another account. Nope.

Hey there HollyBowan1 !

I'm sorry to hear about any issues you may be having. If you haven't already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you've tried so far. That way we can tailor our support specifically to you!

Thank you.

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